Klear Events are committed to protecting your privacy. This policy explains how we collect, use and store information and what it means to you.
Klear Events work in partnership with our customers and you have control over the information we store about you and what types of information (if any) you would like to receive from us.
The information we collect about you
We may collect information about you from a variety of sources, including information we collect from you directly; when use our services or contact us; and information we collect about you from other sources.
The information we collect directly from you
When making an enquiry or event booking we ask you for your name; company name; contact details such as phone and e-mail.
When making an accommodation booking we ask you for your name; company name; contact details such as phone and e-mail; credit card details.
When making a booking to attend an event we ask you for your name; company name; contact details such as phone and e-mail, credit card details, your meal preference and occasionally information pertaining to your health.
How we use this information
- Customer research
We may use your information to gain your valuable feedback about your event booking and experience
- To provide the services you want
We may use information we collect about you to provide the services you request and to manage our records as well as to help us improve these services to you. So that we can keep you informed of important administrative or service messages, we need to use your information to contact you, even where you have told us you do not wish to receive direct marketing.
The following are examples of how we may use your information:
- When we process a booking for you
- So that we can contact you, if we need more information or if there are any changes to the booking or cancellation of the booking
- To update and/or amend your booking as requested and contact you if we need more information
- So that we can retrieve your booking for you
- To help us service any post-event queries
- To help us develop technology to serve you better in the future
If you give us sensitive personal Information, you are giving your explicit consent for Klear Events to collect, process, disclose or transfer, and store it so we can fulfil your requirements or for safety reasons (e.g. using your dietary requirement Information for the specific purpose of providing you with a suitable meal).
Your sensitive personal information will only be disclosed to the appropriate third-parties for the fulfilment of the relevant booking and order to satisfy your requirements.
We would like to be able to share with you, information about our products and services, invitations to events, special offers and other industry news, so that you can take advantage of the best we can offer. We will only use your information in this way where you have given us approval to do so.
Where you have given us your consent Klear Events would like to keep in touch with you by post, phone and electronic mail.
We may disclose your information to third parties, such as hotels and venues. This will only be done under strict contract with the third party.
We will use the most recent consent you have given us, or the most specific consent, subject to the time it takes us to reflect these changes in our systems and/or processes
You may opt-out of marketing by us at any time by contacting us
We disclose information to Third party/service providers
We may occasionally use third party companies to improve our internal systems and develop software. These companies are carefully selected and screened to ensure maximum protection of your security and privacy and are permitted to use the Information only in accordance with our instructions.
We are committed to keeping personal information secure. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration, and ensure it is only accessible by those who have a business need.
Links to other Websites and their security and privacy policies
On our website we also provide links to other websites for your convenience and information. Please be aware that these sites may have different security and privacy policies and we have no control over and take no responsibility for any information submitted to these sites.
How to contact us
Our Data Protection Officer is Mark Vater, owner of Klear Events. At any time, you can choose to change your personal details or withdraw from our marketing activity. You are entitled to receive a copy of the personal information we hold about you. Simply submit an Access Request by sending a request. Please ensure you enclose the following with your completed request:
A photocopy of your passport, or any other official document upon which your signature is present
- Your name
- Your company name
- Your address
- The event reference number
- Current ID – this information is required to establish and confirm your identity, to ensure that consent is provided, and also ensure that Klear Events only discloses information about you with your consent.
Please send your request to us at the following address:
The Data Protection Officer
c/o 29 Hodson Close
Or email: firstname.lastname@example.org